ScopeDue support
Contact
Need help with an approval link, payment ledger, handoff lock, or Proof Pack? Send a message below or email support@scopedue.com directly. For common questions about how the product works, check the Help Center first — it covers approval links, payment statuses, Proof Pack exports, and account settings.
Contact FAQ
- Can ScopeDue support confirm that a client really paid me?
- No. Payment receipt is confirmed by you after checking your own payment account or records.
- Should I send private client files in a support request?
- Only send what is necessary to explain the issue. Do not include passwords, full bank details, tax IDs, or unrelated private client information.
- Where should I go if I need legal, tax, or accounting advice?
- Contact a qualified professional. ScopeDue helps with business records but is not a substitute for legal, tax, or accounting advice.
- What are your support hours and how quickly do you respond?
- Our team reviews support messages on weekdays. We typically respond within one business day. For urgent account access issues, include the word "urgent" in your subject line or message so we can prioritize your request.
- I received an approval link from a freelancer. Can ScopeDue help me?
- If you received an approval link from a freelancer and have a question about the request itself, reach out to the freelancer who sent it — they control the record. ScopeDue is the platform they used to create the link. For technical issues with the approval page not loading, contact us at support@scopedue.com.