Service status
Status
Check ScopeDue service areas for the app, client approval links, email notifications, file uploads, and Proof Pack export. This launch status page is intentionally simple: it explains what to check and where to get help without inventing live uptime percentages or incident history.
Last reviewed: May 26, 2026 · Launch status page · United States
Launch note: ScopeDue does not publish live uptime metrics or incident history on this page yet. When live monitoring and incident updates are available, this page should show current service state, recent updates, and affected product areas.
What to check
Service areas
ScopeDue is built around a focused workflow: a freelancer creates a priced change request, sends a client approval link, tracks payment status, confirms receipt, and saves the approval/payment trail in a Proof Pack. If something feels wrong, start by matching the issue to the service area below.
Website and app access
Use this area when you cannot open the marketing site, sign in, reach the workspace, or load your dashboard for approved-but-unpaid changes and payment items.
Client approval links
Use this area when a client cannot open an approval link, review a priced change request, approve or decline, ask a question, or view the payment requirement before work continues.
Email notifications
Use this area when expected approval, payment, handoff, or reminder emails are delayed or missing. A delayed email should not be treated as approval or payment confirmation.
File uploads and payment proof
Use this area when a client cannot upload payment proof, receipt evidence, or supporting files for a change request, source file release request, or handoff event.
Proof Pack export
Use this area when a Proof Pack does not export correctly, misses expected approval/payment events, or does not include the handoff status you need for your business record.
Payment ledger actions
Use this area when payment requested, client marked paid, proof uploaded, freelancer confirmed received, overdue, partial, waived, or disputed states are not saving as expected.
Status guidance
What a status issue does and does not mean
Before contacting support
Quick checks
- Confirm the link: Make sure the client is opening the latest approval link or payment request, not an older message from a previous change.
- Check access: If a client approval link was revoked or expired, send a fresh link from the ScopeDue workspace instead of reusing the old one.
- Separate “client marked paid” from “freelancer confirmed received”: A client can say payment was sent, but only the freelancer should confirm that the money was received.
- Do not release handoff too early: If payment is required before handoff, keep final files or source file release paused until payment is confirmed.
- Save temporary notes: If a Proof Pack export is not working, keep a short note of the affected project, change request title, payment item, and time of the issue.
Support context
What to include in a support message
To make a status issue easier to investigate, include the smallest useful context. Avoid sending private client data unless support specifically needs it.
| Issue type | Helpful details to include | Do not include unless requested |
|---|---|---|
| Approval link not loading | Approximate time, browser, whether the client saw an error, and whether the link was recently regenerated. | Full private client notes or unrelated project files. |
| Email notification missing | Notification type, recipient email domain, and whether the event was approval, payment, or handoff related. | Passwords, login codes, or payment account credentials. |
| Payment proof upload issue | File type, file size if known, and whether the upload was for a change request, final handoff, or source file release. | Bank logins, card numbers, or sensitive financial account screenshots. |
| Proof Pack export problem | Project name, expected sections, and whether the issue affects approval timeline, payment ledger, or handoff status. | Unrelated client conversations or legal claims. |
Next step
Check service status, then keep the record clear.
If a ScopeDue workflow is interrupted, keep the business record clean: do not assume approval, do not treat client-marked-paid as freelancer-confirmed-paid, and do not unlock work or handoff before the required condition is met.
Related trust and support pages
Helpful links
For product limits, data handling, and support routing, use these ScopeDue trust pages.
Important: ScopeDue helps freelancers create a clear business record of approvals, payments, and handoff events. It is not a substitute for legal, tax, or accounting advice.